Introduction of the plan of stewardship in Behesht-e Zahra(God’s peace upon her) organization
The plan of "stewardship" was first launched in the country in Azar 1389(2010) by Behasht-e Zahra(God’s peace upon her) organization in order to venerate the clients, increase the clients' satisfaction, improve the process of administrative health, decrease social harms, in providing services, and also control and supervise all the deceased's affairs. The presence of a "steward" leads to effective relationship to the citizens and exact following of the affairs to the end of administrative process and it also improve trust in the clients. Identifying the citizens' needs and suitable response to the sad clients is the main responsibility of a "steward".
The stewards of Behesht-e Zahra(God’s peace upon her) can be identified by their having ID cards, wearing blue suits and yellow shirts with special emblem of Behesht-e Zahra(God’s peace upon her).
Getting the burial license from information site;
Giving necessary information to the deceased's families about the special affairs of the funeral and holding the ceremony;
Going to reception desks to determine the section, number, and the line(row) of the grave and order the burial services;
Going to the bank to the bills;
Getting the revocation of birth certificate and receiving death certificate;
Getting the certificate for cleansing and shroud;
Ordering boards and buying cashmere;
Going the exit and receiving the deceased;
Going to the clergy office to say the Mayyet (dead prayer: is the Islamic funeral prayer) pray;
Going to the ambulance office, getting the license, and coordinating the audio system, and the eulogist;
Ensuring grave preparation, the presence of the eulogist, and installing the audio system.
A steward is to be present at the position of burial till the end of funeral ceremony and fill in the survey form to measure how satisfied the clients are. Improving the quality of the ceremony and accelerating the process of burial are of their other responsibilities. And also the receipt of the bill remains with the steward and is delivered to the first-class members of the deceased family at the end of the funeral ceremony.